All staff are obliged to receive comments and complaints and pass them on to those responsible. The principal has a responsibility for the individual school unit and the head of the organization has the overall responsibility for all schools.
Leave a complaint:
In the first instance, the student or guardian submits their complaint to the responsible mentor or directly via the web form on the school’s website. If the student does not feel safe submitting the report to the responsible mentor, the complaint is submitted directly to the principal or other staff.
When a possible complaint is received, all staff are obliged to notify the principal who assesses (if necessary, in consultation with the representative for the head of organization) whether it is to be regarded as a complaint or an opinion, point of view or a proposal for improvement. If it is to be regarded as a complaint (an expression of dissatisfaction that is not of the nature of a point of view / opinion / improvement proposal), the matter goes on to the representative of the head of the organization who receives the complaint, confirms the complaint to the complainant and is responsible for the prompt initiation of an investigation of the complaint. If the complaint is received directly via the web form, it is automatically linked to the principal, in our student administrative system Prorenata, who assesses whether it is to be considered a complaint.
Submit a complaint
Would you like to submit a complaint? Fill out the form linked below. Please note that the form is only available in Swedish.Link to the form»